Terms & Conditions
The Platforms may be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities, e.g companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein.
Users below the age of 18 must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Platforms and/or purchase of Goods. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing the Platforms immediately.
Le Noir reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Platforms following the date on which the amended Terms are posted.
Who we are
Le Noir Marina Bay Sands
Le Noir Clarke Quay
1.2 What we do
We are respected F&B outlet, which specialises in western cuisine and, in particular pizza. We are known for our cocktails, which are now available to you at home, through our delivery service.
1.3 How to contact us
For customer support, you may reach out to us via email or telephone.
2 Use of the Platform and Le Noir Account
2.1 Le Noir shall not be liable for Orders that encounter delivery issues due to incomplete, incorrect or missing information provided by you. You are obliged to provide information that is complete, accurate and truthful for the proper processing of the Order, including your delivery address and contact information.
2.2 where you are suspected or discovered to have been involved in any activity or conduct that is in breach of these Terms, our policies and guidelines, or involved in activity or conduct which we deem in our sole discretion to be an abuse of the Platforms.
3.1 Activities Prohibited on the Platform
The following is a non-exhaustive list of the types of conduct that are illegal or prohibited on the Platform. Le Noir reserves the right to investigate and take appropriate legal action against anyone who, in Le Noir’s sole discretion, engages in any of the prohibited activities. Prohibited activities include, but are not limited to the following:
3.1.1 using the Platforms for any purpose in violation of local, state, or federal laws or regulations;
3.1.2 posting any content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;
3.1.3 posting content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Le Noir in its sole discretion or pursuant to local community standards;
3.1.4 posting content that constitutes cyber-bullying, as determined by Le Noir in its sole discretion;
3.1.5 posting content that depicts any dangerous, life-threatening, or otherwise risky behaviour;
3.1.6 posting telephone numbers, street addresses, or last names of any person;
3.1.7 posting URLs to external websites or any form of HTML or programming code;
3.1.8 posting anything that may be “spam,” as determined by Le Noir in its sole discretion;
3.1.9 impersonating another person when posting content;
3.1.10 harvesting or otherwise collecting information about others, including e-mail addresses, without their consent;
3.1.11 allowing any other person or entity to use your identification for posting or viewing comments;
3.1.12 harassing, threatening, stalking, or abusing any person on the Platform;
3.1.13 engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Websites, or which, in the sole discretion of Le Noir, exposes Le Noir or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or
3.1.14 encouraging other people to engage in any prohibited activities as described herein.
3.2 Le Noir reserves the right but is not obligated to do any or all of the following:
3.2.1 investigate an allegation that any content posted on the Platforms does not conform to these Terms and determine in its sole discretion to remove or request the removal of the content;
3.2.2 remove content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms;
3.2.3 monitor, edit, or disclose any content on the Platforms; and
3.2.4 edit or delete any content posted on the Platforms, regardless of whether such content violates these standards.
All trademarks, logos, images, and service marks, including these Terms as displayed on the Platform or in our marketing material, whether registered or unregistered, are the intellectual property of Le Noir and/or third parties who have authorised us with the use (collectively the “Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent. The use of Le Noir’s trademarks on any other website not approved by us is strictly prohibited. Le Noir will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution. Le Noir neither warrants nor represents that your use of materials displayed on the Platform will not infringe rights of third parties not owned by or affiliated with Le Noir. Use of any materials on the Platforms is at your own risk.
4.1 Some of the Goods we offer on our Platform are subject to restrictions for purchase (“Restricted Goods”), depending on the applicable laws of the country you purchase the Restricted Goods from. These restrictions include minimum age requirements for alcohol/alcoholic products and any other goods that we reserve the right not to deliver to you based on the relevant statutory requirements of the time being in force.
4.2 Alcohol / Alcoholic Products (“Alcohol”)
To purchase Alcohol, you must be of the statutory legal age. Le Noir, the Vendor and their delivery riders, as the case may be, reserve the right in their sole discretion:
4.2.1 to ask for valid proof of age (e.g. ID card) to any persons before they deliver Alcohol;
4.2.2 to refuse delivery if you are unable to prove you are of legal age
4.2.3 to refuse delivery to any persons for any reason whatsoever.
5.1 When you place an Order with Le Noir, Le Noir will confirm your order by sending you a confirmation email containing the Order receipt. Where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.).
5.2 Special Instructions – Le Noir reasonably endeavour to comply with your special instructions for an Order. However, in some cases where this is not feasible, possible or commercially reasonable, Le Noir reserve the right to proceed to prepare the Order in accordance with standard operating procedures. Le Noir shall not be responsible to replace or refund an Order which does not conform to special instructions provided by you.
5.3 Allergens – Le Noir is not obligated to provide ingredient information or allergen information on the Platform. Further. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact Le Noir before placing an Order on our Platform.
5.4 Prior to placing the Order
5.4.1 You are required to provide the delivery address in order for the Platform to display the venue available in your delivery area.
5.4.2 Once you select a venue, you will be taken to that venue’s menu page for you to select and add your Goods to the cart.
5.5 Placing the Order
To complete an Order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and voucher codes (if applicable) is true, accurate and complete before you click “PLACE ORDER”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.
5.6 Cancelling an Order
5.6.1 Please contact us immediately via our in-app customer support chat feature if you wish to cancel your Order after it has been placed. You have the right to cancel your Order provided the venue has not yet accepted your Order.
(i) Online Payment Orders
You have the right to a refund for a cancelled Order only if the Venue has not yet accepted your Order. Should you still decide to cancel your Order after it has been accepted by the Venue, you understand that no refunds (whether in whole or in part) will be issued to you and you forfeit the delivery of your cancelled Order.
(ii) Cash-on-Delivery Orders
You have the right to cancel your Order only if the Venue has not yet accepted your Order. Should you still decide to cancel your Order after it has been accepted by the Venue, you understand that you shall forfeit the delivery of your cancelled Order and cash-on-delivery may be removed from your list of available payment methods for your future orders.
5.7 Le Noir reserves the right to cancel any Order in its sole discretion if it reasonably suspects or detects fraudulent behaviour or activity associated with your Order.
6.1 Prices quoted on the Platform shall be displayed in the applicable country’s national currency and subject to applicable tax.
6.2 The way we display the prices of our Goods may vary depending on the Venue, and the prices reflected on our Platforms may:
6.2.1 include GST, VAT or such other equivalent tax; or
6.2.2 exclude GST, VAT or such other equivalent tax.
A breakdown of the prices and additional charges are displayed before Checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you.
6.3 Delivery fees are chargeable on every Order unless:
6.3.1 you have a valid promotional or discount voucher and apply it at Checkout; or
6.3.2 unless stated otherwise.
6.4 Prices indicated on the Platforms are as at the time of each Order and may be subject to change.
6.5 You can choose to pay for an Order using any of the different payment methods offered on the Platform including:
6.5.1 Our payment partners: Visa, Mastercard, American Express, Google Pay, PayPal, Apple Pay;
6.5.2 Cash-on-Delivery; or
6.5.3 Such other payment method we offer from time to time.
6.6 After an Order is successfully placed, you will receive an email confirmation from us with your Order receipt.
6.7 Payment Methods
Le Noir reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future orders. Le Noir does not store your credit card or payment information.
6.8 You must ensure that you have sufficient funds on your credit and debit card to fulfil payment of an Order. Insofar as required, Le Noir takes responsibility for payments made on our Platform including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.
7.1 Delivery Areas
You understand that our Venues offer their Goods in specific delivery areas and our Vendues vary from delivery area to delivery area. By entering your delivery address on the Platform, you will see the Venues that we make available to you at that time. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure.
7.2 Delivery Time
7.2.1 Le Noir shall deliver your Order to the delivery address provided by You. You may choose for your Order to be delivered “ASAP” or scheduled for a specific time. An estimated delivery time will be provided to you in your email confirmation but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.).
7.3 Unsuccessful or Failed Deliveries
7.3.1 In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:
(i) no one was present or available to receive the Order; or
(ii) customer was uncontactable despite attempts to reach the customer via the phone number provided; or
(iii) lack of appropriate or sufficient access to deliver the Order successfully;
(iv) lack of a suitable or secure location to leave the Order; or
(v) in the case of Restricted Goods, customer did not meet the statutory age requirements or delivery did not deem it safe or appropriate for the customer to receive the Restricted Goods.
7.3.2 No-show Cancellations
If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, Le Noir reserves the right to cancel the Order without refund or remedy to you.
7.4 Wrong Order, Missing Items, Defective Goods
Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via one of the methods indicated in Clause 1.3 above immediately. In some cases, Le Noir may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.
Limitation of Liability
To the extent permitted by law, Le Noir (which shall include its employees, directors, agents, representatives, affiliates and parent company) exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Platform, our services, and any website linked to our Platform and any content or material posted on it. Your exclusive remedy with respect to your use of the Platform is to discontinue your use of the Platform. The Le Noir entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the Platform or for any other claim related in any way to your use of the Platform. These exclusions for indirect, special, consequential, and exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, work stoppage, computer failure, or malfunction, or any other commercial damages or losses, even if the Le Noir entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, Le Noir, the Le Noir entities, its agents, representatives and service providers' liability shall be limited to the extent permitted by law.
In the event of a dispute as to the Terms, the English version shall prevail. The English language version of these Terms shall control in all respects and shall prevail in case of any inconsistencies with translated versions.